Empathy: The Service Skill That Costs Nothing and Wins Loyalty

Ever felt like the customer is angry at you, even when it’s the system that failed?

What they’re really asking is:
“Do you get where I’m coming from?”

This week, I’m sharing 3 low-effort, high-trust ways to practice empathy:

1. Reflect back emotion: “I can hear how stressful that’s been.”

2. Ask instead of assume: “Would you mind sharing more about what happened?”

3. Use their name and mirror language: Show you’re listening deeply.

💡 Remember: empathy is the bridge between complaints and connection.

👉 What’s your favourite way to show empathy in a tough moment?

Whether you're on the frontlines or leading the team, never underestimate the ripple effect of showing empathy.

You’ve got this—and I’ve got your back, always.