How to Handle Hard Conversations Like a Pro

Ready to level up your service game?

This week, I shared a new blog post about one of the most important (and overlooked) service skills:

👉 How to stay calm and lead through tough customer conversations.

If you’ve ever frozen up during an angry complaint, or wished you had the perfect phrase at the right moment — this is for you.

📖 Read it here: http://coachjunid.com/hard-conversations-made-easy-the-frontline-guide-to-staying-calm-under-fire/

Wishing you more calm, more clarity, and stronger service this week!

Stay kind. Serve well. Lead strong.

– Mr. Junid

Service Excellence Coach & Trainer

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🌐 www.coachjunid.com