Coach Junid's Newsletter

Invisible WOWs: The Secret Language of Customer Loyalty

The Hidden Force Behind Loyalty (Updated 2025 Edition — by Coach Junid)

How AI Chatbots Can Transform Customer Service — Without Losing the Human Touch

By Mr. Junid | Customer Service AI Consultant & Service Excellence Coach

The customer moment they’ll never forget (even if they can’t explain why)

Updated Post : How to Handle Hard Conversations Like a Pro (Ignore my earlier post due to website error)

How to Handle Hard Conversations Like a Pro

Hard Conversations Made Easy: 3 Lines That Change Everything

Empathy in Customer Service: The Most Underrated Business Strategy

Empathy: The Service Skill That Costs Nothing and Wins Loyalty

3 Simple Ways to Show Empathy Today (And Boost Loyalty)